Terms & Conditions

Please carefully review these Terms and Conditions (the “Terms”) before accessing, browsing, using, or placing an order through the Heat Grove website, including any related pages, services, and features (collectively, the “Website”).

These Terms govern your use of the Website and all transactions involving products (the “Products”) offered by Heat Grove LLC.

By accessing, browsing, or placing an order through the Website, you confirm that you have read, understood, and agreed to these Terms, along with any related policies referenced herein, including our Privacy Policy, Shipping Policy, and Return Policy. If you do not agree with these Terms, you must discontinue use of the Website and may not complete any purchase.

We reserve the right to update or modify these Terms at any time by publishing the revised version on the Website. Your continued use of the Website after changes are posted means that you accept the updated Terms.

Any requests regarding returns, refunds, complaints, or customer inquiries must be handled according to the procedures and contact information provided in our Return Policy and Refund Policy.

IF YOU ARE A USER RESIDING IN THE UNITED STATES, PLEASE REVIEW THE DISPUTE RESOLUTION SECTION CAREFULLY. THESE TERMS MAY REQUIRE CERTAIN DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND MAY LIMIT YOUR ABILITY TO PARTICIPATE IN CLASS ACTION PROCEEDINGS, WHERE PERMITTED BY LAW.

1. GENERAL INFORMATION

Heat Grove (referred to as “we”, “us”, or “our”) is a brand operated by Heat Grove LLC and offers consumer products (the “Products”) through the Website.

For the purposes of these Terms, “User” or “You” means any person who accesses, browses, or uses the Website, including customers and potential customers.

When you purchase Products through the Website, a contractual relationship is formed between you and Heat Grove LLC according to these Terms and applicable laws.

Orders placed through the Website may be processed, fulfilled, and shipped through third-party fulfillment facilities or shipping partners. Returns must not be sent to our business address unless specifically instructed by our Customer Support Team.

The correct return address and return instructions will always be provided through our official return process.

You are responsible for ensuring that your purchase and use of Products comply with applicable laws and regulations in your location.

2. WEBSITE USE

By accessing or using the Website, you confirm that you are at least eighteen (18) years old or have reached the legal age of majority in your jurisdiction.

You represent that you have the legal authority to enter into a binding agreement under these Terms.

Heat Grove LLC provides the Website and Products for personal, non-commercial use only.

You may not use the Website for unlawful, fraudulent, abusive, or unauthorized purposes.

We reserve the right, to the fullest extent permitted by law, to:

• Modify, suspend, restrict, or discontinue any part of the Website;
• Refuse or cancel orders;
• Limit quantities available for purchase;
• Restrict access to the Website;
• Take action necessary to protect our business, customers, systems, and legal interests.

Such actions may occur in cases involving suspected fraud, abuse, violation of these Terms, unauthorized activity, or conduct that creates operational or legal risks.

You agree that you have not relied on any statements, promises, or representations outside of these Terms or the official information provided on the Website at the time of purchase.

3. PRICING, TAXES, AND FEES

All prices displayed on the Website are shown in the applicable currency indicated during checkout and apply only to purchases made through the Website.

The final amount payable, including applicable taxes, shipping fees, and other charges, will be displayed before completing your order.

Prices, product availability, and applicable fees may change from time to time due to market conditions, inventory availability, promotions, or operational requirements.

Any price changes will not affect orders that have already been confirmed and shipped, except where correction of an obvious pricing error is required.

We reserve the right to correct pricing errors, product information errors, or availability mistakes at any time.

If an order is affected by an obvious pricing error, inventory issue, or technical problem, We may cancel the order and provide a refund for any amount charged.

3.1. Taxes and Additional Charges

Applicable sales taxes or other required charges may be added during checkout depending on your location and applicable laws.

You are responsible for reviewing all charges displayed during checkout before completing your purchase.

Heat Grove LLC is not responsible for additional fees imposed by third-party payment providers, banks, or financial institutions, including currency conversion fees or transaction charges.

4. PAYMENTS, ORDER PLACEMENT, AND ORDER ACCEPTANCE

All payments for Products purchased through the Website must be completed using the payment methods available during checkout.

By submitting an order, You authorize Heat Grove LLC and the applicable payment provider to process the payment for the total order amount, including Product prices, applicable taxes, shipping fees, and any other charges displayed before purchase completion.

We do not store or have access to Your complete payment card information. Payment processing, authorization, and settlement are handled by authorized third-party payment providers according to their own policies.

To the fullest extent permitted by applicable law, Heat Grove LLC is not responsible for payment delays, declined transactions, failed payments, currency conversion issues, or errors caused by third-party payment providers.

4.1. Order Placement and Acceptance

Submitting an order through the Website represents Your request to purchase Products under these Terms.

An order becomes accepted once payment has been successfully processed and You receive an order confirmation or shipping confirmation from Us.

We reserve the right to refuse, cancel, or limit any order before shipment, including in cases involving:

• Suspected fraud or unauthorized transactions;
• Incorrect pricing or technical errors;
• Product availability issues;
• Violation of these Terms;
• Activities that may harm our business or customers.

Product availability is not guaranteed until payment has been successfully processed and the order has been confirmed.

4.2. Failed or Incomplete Payments

If a payment fails, is declined, reversed, or incomplete, We may:

• Attempt to process the payment again;
• Delay order processing;
• Cancel the order.

Any fees charged by banks, payment providers, or financial institutions remain Your responsibility.

We may request additional verification information before accepting or shipping an order to protect against fraud or unauthorized transactions.

If We reasonably suspect fraudulent activity, payment abuse, or unauthorized use of payment methods, We reserve the right to cancel orders, restrict purchases, or refuse future transactions.

5. SUBSCRIPTIONS AND RECURRING BILLING

If Heat Grove offers subscription-based Products or recurring purchases (“Subscriptions”), You agree that recurring orders will be processed according to the subscription details displayed during checkout.

5.1. Authorization and Recurring Charges

By subscribing, You authorize Us and the applicable payment provider to charge Your selected payment method automatically according to the subscription schedule.

You are responsible for maintaining accurate payment information and ensuring sufficient funds are available for recurring charges.

If a recurring payment fails, We may:

• Retry the payment;
• Pause shipment processing;
• Cancel or suspend the Subscription.

5.2. Subscription Changes and Cancellation

You may cancel Your Subscription according to the cancellation instructions provided through the Website or by contacting Our Customer Support Team.

Cancellation requests become effective after they have been successfully processed.

Any orders already processed, prepared, or shipped before cancellation may not be eligible for cancellation and will be handled according to Our Return Policy.

We reserve the right to modify subscription pricing, availability, or terms by providing reasonable notice where required by applicable law.

6. PRIVACY AND PERSONAL DATA PROTECTION

Your privacy is important to Us. Heat Grove LLC collects, uses, stores, and protects personal information according to applicable privacy laws and Our Privacy Policy.

Detailed information regarding:

• The information We collect;
• How We use personal information;
• How We protect customer data;
• Your available privacy rights;
• How You can contact Us regarding privacy matters;

is explained in Our Privacy Policy, which is incorporated into these Terms by reference.

Where any conflict exists between these Terms and the Privacy Policy regarding personal information or privacy matters, the Privacy Policy will control.

The Website may use cookies and similar technologies for website functionality, analytics, security, and marketing purposes. Information about cookies and available choices is provided in Our Cookie Policy.

We take reasonable security measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no online system or electronic storage method can guarantee complete security.

7. PRODUCT USE, SAFETY, AND PERSONAL USE

The specifications, features, materials, compatibility information, and intended use of each Product are described on the relevant Product page and/or packaging materials.

Product images, videos, and descriptions are provided for illustrative purposes. Actual Products may vary slightly in color, appearance, packaging, or minor details due to manufacturing updates, lighting conditions, screen settings, or production variations.

You are responsible for reviewing all available product information, instructions, warnings, and usage guidelines before purchasing or using any Product.

All Products sold through the Website are intended for personal, non-commercial use only unless otherwise stated.

You agree not to misuse, modify, resell, redistribute, or use any Product in a manner inconsistent with its intended purpose or provided instructions.

7.1. Electronics and Digital Products

Certain Products may include electronic components, batteries, charging systems, or smart features.

Such Products must only be used with compatible devices, accessories, and power sources. Improper use, unauthorized modifications, or use of incompatible components may result in malfunction or safety risks.

We do not guarantee uninterrupted operation, compatibility with future devices, software updates, third-party applications, or external services.

You are responsible for following all safety instructions, charging guidelines, and usage recommendations provided with electronic Products.

7.2. Clothing, Accessories, and General Merchandise

For clothing, accessories, and wearable Products, sizing, color, and appearance may vary slightly depending on individual preferences, screen settings, lighting, and manufacturing processes.

Normal wear and tear, improper care, misuse, or failure to follow product care instructions are not considered manufacturing defects.

8. NO MEDICAL ADVICE AND HEALTH DISCLAIMER

The Website and its content, including Product descriptions, articles, recommendations, and other materials, are provided for general informational purposes only.

Nothing on the Website constitutes medical advice, diagnosis, treatment, or a substitute for professional healthcare advice.

Products sold through the Website are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise.

Individual results may vary depending on personal circumstances, usage, environment, and other factors.

If You have allergies, sensitivities, medical conditions, or concerns regarding the use of any Product, You should consult a qualified professional before use.

You are responsible for reviewing product descriptions, ingredients, warnings, and instructions before purchase and use.

9. DISCOUNT CODES AND PROMOTIONS

From time to time, Heat Grove LLC may offer promotional discounts, coupon codes, special offers, free gifts, or other promotional campaigns (“Promotions”).

All Promotions are subject to availability and may include specific conditions such as expiration dates, product exclusions, minimum purchase requirements, or usage limitations.

Promotions cannot be applied retroactively to previous purchases unless expressly stated otherwise.

Unless otherwise specified, Promotions cannot be combined with other discounts or promotional offers.

We reserve the right to modify, suspend, cancel, or refuse any Promotion where misuse, fraud, unauthorized activity, or violation of these Terms is suspected.

If an order using a Promotion is refunded, the refund amount will be calculated based on the actual amount paid after applying the discount.

10. SHIPPING INFORMATION

We aim to process and deliver orders efficiently and securely. Detailed information regarding shipping methods, processing times, shipping estimates, tracking, and shipping conditions is provided in Our Shipping Policy.

You are responsible for providing accurate and complete shipping information during checkout.

Heat Grove LLC is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by You.

All shipping timeframes are estimates only and are not guaranteed. Shipping may be affected by factors outside Our reasonable control, including carrier delays, weather conditions, holidays, transportation issues, or other unexpected circumstances.

Orders may be shipped using different fulfillment facilities or shipping partners depending on product availability and logistics requirements.

You acknowledge that tracking information provided by the carrier is the primary source for shipping status updates.

Where any conflict exists between these Terms and Our Shipping Policy regarding shipping matters, the Shipping Policy will control.

11. SHIPPING CONFIRMATION AND RISK OF LOSS

Shipping of Products is considered completed once the shipping carrier confirms Shipping to the address provided during checkout.

Tracking updates, shipping confirmations, and shipment records provided by the carrier may be used as proof of shipping.

Heat Grove LLC is not responsible for packages that are confirmed as delivered by the carrier but are later lost, stolen, or misplaced after shipping.

You are responsible for providing a safe and accurate shipping location and ensuring that someone is available to receive the package where necessary.

You should inspect your order upon shipping and contact Our Customer Support Team promptly if the Product arrives damaged, defective, incorrect, or incomplete.

Claims submitted after an unreasonable delay may not qualify for replacement, refund, or other remedies, except where required by applicable law.

12. RETURNS, REFUNDS, AND SATISFACTION GUARANTEE

We want you to be satisfied with your purchase. Detailed information regarding eligibility requirements, return procedures, refund conditions, and processing timelines is provided in Our Return Policy.

All returns require prior approval from Our Customer Support Team. Products returned without authorization may not be accepted or processed.

Products must be returned according to the conditions stated in Our Return Policy, including any requirements regarding product condition, packaging, accessories, and return timeframes.

Refunds are issued only after the returned Product has been received and reviewed where applicable.

Refunds will be processed to the original payment method used during purchase unless otherwise required by applicable law.

Original shipping costs, additional fees, or third-party charges may not be refundable unless required by law.

Heat Grove LLC reserves the right to deny returns or reduce refunds where Products are returned damaged, used beyond reasonable inspection, incomplete, or not meeting the stated return requirements.

13. WARRANTY AND PRODUCT CONFORMITY

Except where required by applicable consumer protection laws, Heat Grove LLC does not provide additional warranties beyond those expressly stated on the Website or required by law.

Products are intended to conform to their descriptions and specifications provided at the time of purchase.

Warranty coverage does not apply to issues caused by:

• Misuse or improper handling;
• Accidental damage;
• Improper storage;
• Unauthorized modifications;
• Failure to follow instructions or care guidelines.

Product performance, results, durability, and lifespan may vary depending on usage conditions, maintenance, environment, and individual circumstances.

Where applicable law provides mandatory warranty rights, those rights remain unaffected.

14. RULES OF CONDUCT AND ACCEPTABLE USE

By using the Website, You agree to use Our services responsibly and in compliance with these Terms and all applicable laws.

You must not:

• Use the Website for unlawful, fraudulent, or abusive purposes;
• Attempt unauthorized access to Website systems or customer accounts;
• Upload harmful software, viruses, or malicious code;
• Interfere with Website operations or security features;
• Use automated tools to scrape or collect Website content without permission;
• Provide false or misleading information.

We reserve the right to restrict access, cancel orders, suspend accounts, or take appropriate action where We reasonably believe a User has violated these Terms or engaged in harmful activity.

This includes fraudulent transactions, payment abuse, excessive returns, misuse of promotions, harassment, or actions that create operational, financial, or legal risks for Heat Grove LLC.

15. INTELLECTUAL PROPERTY

All content available on the Website, including text, images, graphics, logos, designs, product descriptions, videos, software, and other materials (collectively, the “Content”) belongs to Heat Grove LLC or is used with appropriate permission.

You may access and use the Website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, publish, or exploit any Website Content without prior written permission from Heat Grove LLC.

Any unauthorized use of Our intellectual property may violate applicable laws and may result in legal action.

All trademarks, logos, and brand elements displayed on the Website remain the property of their respective owners.

16. THIRD-PARTY WEBSITES AND LINKS

The Website may contain links to third-party websites, services, platforms, or resources that are not owned or controlled by Heat Grove LLC.

These links are provided for convenience only and do not represent endorsement, sponsorship, or approval of any third-party website, product, or service.

Heat Grove LLC is not responsible for the availability, content, security, privacy practices, or policies of third-party websites.

Your use of any third-party website is subject to the terms, conditions, and privacy policies of that third party.

Any transactions, purchases, or interactions made through third-party services are solely between You and the applicable third party.

17. TESTIMONIALS, REVIEWS, AND USER SUBMISSIONS

The Website may display customer reviews, testimonials, ratings, images, videos, comments, or other content submitted by customers or third parties (“User Submissions”).

User Submissions represent individual opinions and experiences only and do not guarantee specific results or outcomes.

Results may vary depending on individual circumstances, usage, preferences, and other factors.

By submitting reviews, comments, images, videos, or other content to Heat Grove LLC, You grant Us permission to use, reproduce, display, modify, and publish such content for lawful business and marketing purposes.

You represent that any content You submit:

• Is accurate and lawful;
• Does not violate third-party rights;
• Does not contain misleading or fraudulent information.

We reserve the right to remove or refuse any User Submission that violates these Terms or is considered inappropriate.

18. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, ITS CONTENT, AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.

Heat Grove LLC does not guarantee that:

• The Website will always be available or error-free;
• Products will meet every individual expectation;
• Product results or performance will be identical for every customer;
• The Website will be completely secure or free from technical issues.

We disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot legally be excluded.

Product images, descriptions, and information are provided for general reference and may vary slightly from actual Products due to manufacturing updates, lighting, screen settings, or other factors.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEAT GROVE LLC, ITS AFFILIATES, PARTNERS, EMPLOYEES, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.

This includes, without limitation:

• Loss of profits;
• Loss of business opportunities;
• Loss of data;
• Personal dissatisfaction;
• Costs of replacement products or services.

To the fullest extent permitted by law, Our total liability arising from any claim relating to the Website, Products, or these Terms shall not exceed the amount You paid for the Product giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or matters required by applicable law.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Heat Grove LLC, its affiliates, officers, employees, partners, contractors, and service providers from claims, damages, liabilities, losses, and expenses arising from:

• Your use of the Website or Products;
• Your violation of these Terms;
• Your violation of applicable laws or third-party rights;
• Your misuse of Products;
• Your submitted content, reviews, or materials;
• Your fraudulent or unauthorized activities.

We reserve the right to assume control of any matter subject to indemnification and You agree to cooperate with Our defense of such claims.

21. DISPUTE RESOLUTION AND GOVERNING LAW

These Terms shall be governed by the laws applicable in the United States, without regard to conflict of law principles, except where mandatory consumer protection laws provide otherwise.

21.1. Individual Arbitration

WHERE PERMITTED BY LAW, YOU AND HEAT GROVE LLC AGREE THAT CERTAIN DISPUTES ARISING FROM THESE TERMS, THE WEBSITE, OR PRODUCTS MAY BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

You understand that arbitration may limit Your ability to bring disputes before a judge or jury and may limit participation in class action proceedings where legally permitted.

21.2. Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, DISPUTES SHALL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

21.3. Informal Resolution

Before starting arbitration or legal proceedings, You agree to contact Heat Grove LLC and provide an opportunity to resolve the dispute informally.

22. ELECTRONIC COMMUNICATIONS

By using the Website, You consent to receive electronic communications from Heat Grove LLC, including emails, order confirmations, shipping updates, account notifications, promotional messages, and other electronic notices.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.

You are responsible for keeping Your contact information accurate and ensuring that communications from Us can be received successfully.

Heat Grove LLC is not responsible for delays or failure to receive communications caused by incorrect contact information, email filters, technical issues, or circumstances outside Our reasonable control.

23. ASSIGNMENT

Heat Grove LLC may transfer, assign, or otherwise dispose of its rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.

You may not transfer or assign Your rights or obligations under these Terms without Our prior written consent.

These Terms remain binding upon the parties and their permitted successors and assigns.

24. NO WAIVER

If We fail to enforce any provision of these Terms, such failure does not constitute a waiver of Our right to enforce that provision in the future.

Any waiver must be provided in writing by an authorized representative of Heat Grove LLC.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or limited only to the extent necessary to make it enforceable.

The remaining provisions of these Terms will continue to remain valid and enforceable.

26. TERMINATION

Heat Grove LLC reserves the right to suspend, restrict, or terminate Your access to the Website or cancel orders where We reasonably believe there has been:

• Violation of these Terms;
• Fraudulent or unauthorized activity;
• Abusive use of promotions or payment systems;
• Misuse of Products;
• Conduct that creates legal, financial, or operational risks.

Termination does not affect any rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination, including intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution provisions, will remain effective.

27. ENTIRE AGREEMENT

These Terms, together with Our Privacy Policy, Shipping Policy, Return Policy, and any other policies referenced on the Website, represent the complete agreement between You and Heat Grove LLC regarding Your use of the Website and purchase of Products.

These Terms replace any previous agreements, communications, or understandings relating to the Website or Products.

If any translation of these Terms is provided, the English version will control in the event of any inconsistency.

Heat Grove LLC is not responsible for delays or failures caused by events outside Our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, supplier issues, technical failures, or other force majeure events.

28. CONTACT INFORMATION

If You have questions, concerns, or requests regarding these Terms, the Website, or Your purchase, please contact Us using the information below:

Email: support@heatgrove.com

Phone: +1 813-286-0790

Business Information

For transparency and customer support purposes, Our business information is provided below:

• Store Name: Heat Grove
• Company Name: Heat Grove LLC
• Business Address: 250 Westshore Plaza, Tampa, FL 33609, United States
• Email: support@heatgrove.com
• Phone Number: +1 813-286-0790
• Service Hours: Monday–Friday : 09:00 am–05:00 pm and Sat & Sun : Closed