Privacy Policy

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy (the “Policy”) explains how Heat Grove, operated by Heat Grove LLC, a company based in the United States (“We”, “Us”, “Our”), collects, uses, shares, and protects your personal information when you visit or make a purchase through Our website, including any related services and features (collectively, the “Website”).

The Website enables you to purchase products offered by Heat Grove LLC. When you place an order through the Website, you enter into a binding agreement in accordance with Our Terms and Conditions (the “Terms”).

For the purposes of applicable privacy laws:

• We act as the business responsible for personal information processed through the Website, including order fulfillment, shipping coordination, payment processing support, customer service, and marketing communications.
• Payment service providers and other third-party providers may process certain information according to their own privacy policies and legal obligations. Where they process information on Our behalf, they act as service providers or processors.

This Policy applies whenever you:

• Visit or browse the Website;
• Place an order;
• Contact customer support;
• Subscribe to marketing communications;
• Interact with Our products, services, or online features.

By using the Website, you acknowledge that you have read and understood this Policy.

We process personal information in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), and other applicable state privacy laws.

If you have questions about this Policy or how your personal information is handled, you may contact Us using the information provided in the “Contact Information” section below.

2. WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide directly to Us, information collected automatically when you use the Website, and information received from service providers involved in operating Our business. The type of information collected depends on how you interact with the Website.

We collect and process personal information according to principles of transparency, data minimization, security, and responsible handling. We collect only information reasonably necessary for the purposes described in this Policy.

2.1. Information You Provide Directly

When you place an order, contact customer support, or sign up for marketing communications, you may provide certain personal information directly to Us. This may include:

• Full name;
• Shipping and billing address;
• Email address;
• Telephone number;
• Order details and purchase history;
• Communication records with customer support;
• Marketing preferences.

We use this information to process and fulfill orders, arrange shipping, provide customer support, manage returns and refunds, communicate order updates, and improve Our services.

We may also use this information to prevent fraud, protect Our business, comply with legal obligations, and resolve disputes.

We do not collect medical records, diagnostic information, or protected health information. Our products are consumer products and We do not provide medical services.

2.2. Payment and Transaction Data

When you make a purchase, payment information is processed through authorized third-party payment providers. We do not store complete payment card numbers or security codes.

We may receive limited transaction-related information, including:

• Transaction confirmation;
• Payment status;
• Billing information necessary for processing orders;
• Fraud prevention information.

We use this information to complete transactions, prevent unauthorized activity, manage refunds, handle disputes, and maintain secure payment processing.

2.3. Automatically Collected Information

When you visit or interact with Our Website, certain technical information may be collected automatically through cookies and similar technologies. This may include:

• IP address;
• Device type;
• Browser information;
• Operating system;
• Pages visited and interaction data;
• Referral sources;
• General location information based on IP address.

We use this information to maintain Website functionality, improve performance, analyze usage trends, protect against suspicious activity, and improve customer experience.

2.4. Marketing and Advertising Data

If you subscribe to marketing communications or interact with promotional content, We may collect information related to your preferences and engagement, including:

• Email opens and clicks;
• Product interests;
• Website browsing interactions;
• Responses to promotional campaigns.

We use this information to provide relevant updates, promotions, product announcements, and improve Our marketing efforts.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in Our emails.

2.5. Information Received from Service Providers

We may receive limited information from trusted service providers, including payment processors, analytics providers, advertising partners, shipping providers, and fraud prevention services.

We use this information only for legitimate business purposes, including order processing, security, analytics, and service improvement.

2.6. Children's Data

The Website and Our products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent where required by applicable law.

If We become aware that personal information has been collected from a child in violation of applicable laws, We will take reasonable steps to delete such information.

3. INFORMATION YOU ARE REQUIRED TO PROVIDE

Certain personal information is required for Us to process orders, deliver products, respond to customer inquiries, and provide requested services.

This may include essential information such as:

• Your name;
• Shipping address;
• Email address;
• Payment-related information required by payment providers.

If you do not provide required information, We may not be able to complete your purchase, provide customer support, or deliver requested services.

Providing optional information, such as marketing preferences, is voluntary and based on your choices.

4. WHAT WE DO WITH YOUR PERSONAL DATA

We use your personal information to provide, maintain, and improve Our services, process transactions, communicate with customers, and operate Our Website effectively.

We primarily use your information for the following purposes:

• Order Processing and Fulfillment: We use your information to confirm purchases, process payments, arrange shipping, provide order updates, manage returns, and handle refunds.
• Customer Support: We use your contact information and communication history to respond to questions, resolve issues, provide assistance, and maintain service quality.
• Website Operation and Improvement: We use technical and usage information to monitor Website performance, improve functionality, analyze customer behavior, maintain security, and enhance user experience.
• Fraud Prevention and Security: We may process information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, and security risks.
• Marketing Communications: If you choose to receive promotional communications, We may use your contact information to send updates about products, offers, discounts, and new releases. You may unsubscribe at any time.
• Legal Compliance: We may process information when necessary to comply with applicable laws, regulations, legal requests, or protect Our rights and interests.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without appropriate safeguards.

5. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information for monetary compensation. However, We may share personal information with trusted third parties when necessary to operate Our business, fulfill orders, provide services, comply with legal obligations, or protect Our customers and business.

5.1. Payment Processing

Payments are processed through authorized third-party payment providers. These providers may process payment-related information to:

• Authorize and complete transactions;
• Prevent fraudulent payments;
• Maintain payment security;
• Process refunds and disputes.

We do not store complete payment card numbers or security codes on Our systems.

5.2. Shipping and Fulfillment Partners

To deliver your purchases, We may share necessary information with shipping carriers, logistics providers, and fulfillment partners.

This information may include:

• Your name;
• Shipping address;
• Contact information;
• Order details required for shipping.

These providers use your information only to complete shipping and related services.

5.3. Service Providers

We work with trusted third-party service providers that help Us operate Our Website and business. These may include:

• Website hosting providers;
• Cloud infrastructure providers;
• Customer support platforms;
• Email marketing providers;
• Analytics services;
• Fraud prevention services.

These providers are authorized to process personal information only as necessary to provide services to Us.

5.4. Advertising and Analytics Partners

We may share limited information with advertising and analytics partners to understand Website usage, measure advertising performance, and improve the relevance of Our marketing.

This information may include:

• Cookie identifiers;
• Device information;
• Website interaction data;
• Aggregated or anonymized information.

Where required under applicable state privacy laws, you may have the right to opt out of certain data sharing activities related to targeted advertising.

5.5. Legal and Regulatory Disclosures

We may disclose personal information when necessary to:

• Comply with applicable laws or legal obligations;
• Respond to lawful requests from government authorities;
• Enforce Our Terms and Conditions;
• Protect Our rights, property, and safety;
• Prevent fraud or illegal activity;
• Defend against legal claims.

5.6. Business Transfers

If Heat Grove LLC is involved in a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction.

Any transfer of personal information will be handled in accordance with applicable privacy laws and reasonable security measures.

6. YOUR RIGHTS AND CHOICES

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information collected and processed by Heat Grove LLC.

6.1. Rights of U.S. Residents

If you are a resident of the United States, you may have certain privacy rights under applicable federal and state privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), and other applicable state privacy laws.

Depending on applicable law, these rights may include:

• Right to Know and Access

You may request information about the personal information We have collected about you, including the categories of information collected, sources of collection, purposes of use, and categories of third parties with whom information may be shared.

• Right to Delete

You may request deletion of personal information We have collected from you, subject to certain legal exceptions and requirements.

• Right to Correct

You may request correction of inaccurate personal information maintained by Us.

• Right to Opt Out of Sale or Sharing

Heat Grove LLC does not sell personal information for monetary compensation. However, certain disclosures to advertising or analytics partners may be considered “sharing” under applicable privacy laws. Where applicable, you may request to opt out of such activities.

• Right to Limit Use of Sensitive Personal Information

Where applicable under state privacy laws, you may have the right to limit certain uses or disclosures of sensitive personal information.

• Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

• Right to Appeal

Where required by applicable state privacy laws, you may have the right to appeal a decision regarding your privacy request. Instructions for submitting an appeal will be provided in Our response where applicable.

6.2. Marketing Choices

You may choose not to receive promotional emails from Us by selecting the unsubscribe option included in Our marketing communications.

Please note that even if you opt out of marketing communications, We may still send you transactional messages related to your orders, including order confirmations, shipping updates, and customer service communications.

6.3. Exercising Your Privacy Rights

To exercise any applicable privacy rights, please contact Us using the information provided in the “Contact Information” section of this Policy.

To protect your privacy and security, We may request information necessary to verify your identity before completing your request.

We may decline requests where permitted by applicable law, including requests that are fraudulent, excessive, repetitive, or would negatively affect the rights of others.

We will respond to verified requests within the timeframe required by applicable privacy laws.

6. DATA SECURITY

Heat Grove LLC takes reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Secure website infrastructure;
• Encryption of information during transmission where appropriate;
• Access controls and authentication procedures;
• Monitoring systems designed to identify suspicious activity;
• Limiting access to personal information only to authorized personnel and service providers.

Although We take reasonable steps to protect personal information, no method of electronic storage or transmission over the Internet is completely secure. Therefore, We cannot guarantee absolute security.

You are responsible for maintaining the security of any account credentials or login information associated with your use of Our services.

If We become aware of a security incident involving personal information, We will take appropriate steps to investigate, respond, and provide notifications where required by applicable law.

6. DATA RETENTION

Heat Grove LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and protecting Our legal rights.

Retention periods may vary depending on:

• The type of personal information collected;
• The purpose for which the information was collected;
• Applicable legal and regulatory requirements;
• Business and operational needs.

Examples of retention practices include:

• Order and transaction information: Retained as necessary for accounting, tax, fraud prevention, and business record purposes.
• Customer support communications: Retained as necessary to manage inquiries, resolve issues, and maintain service records.
• Marketing information: Retained until you unsubscribe, request deletion, or We no longer require the information for marketing purposes.
• Technical and analytics information: Retained according to operational requirements and applicable privacy obligations.

When personal information is no longer required, We will take reasonable steps to securely delete, anonymize, or dispose of it in accordance with applicable laws and internal procedures.

6. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other external services that are not operated or controlled by Heat Grove LLC.

If you access a third-party website or service through links provided on Our Website, your interactions with those third parties are governed by their own privacy policies, terms, and practices.

Heat Grove LLC is not responsible for the privacy practices, security measures, content, or policies of third-party websites and services.

We encourage you to review the privacy policies and terms of any third-party websites or services before providing your personal information.

6. CHANGES TO THIS PRIVACY POLICY

Heat Grove LLC may update or modify this Privacy Policy from time to time to reflect changes in Our business practices, technology, legal requirements, or operational needs.

When We make changes to this Policy, the updated version will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, We may provide additional notice regarding significant changes to this Policy.

Your continued use of the Website after any updates become effective means that you acknowledge the revised Privacy Policy.

6. CONTACT INFORMATION

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, you may contact Us using the information below:

Heat Grove LLC

Email: support@heatgrove.com

Phone: +1 813-286-0790

Business Address:
250 Westshore Plaza,
Tampa, FL 33609,
United States

When contacting Us regarding privacy matters, please include sufficient details about your request so We can properly review and respond within the timeframe required by applicable privacy laws.

BUSINESS INFORMATION

For transparency and customer support purposes, Our business information is provided below:

• Store Name: Heat Grove
• Company Name: Heat Grove LLC
• Business Address: 250 Westshore Plaza, Tampa, FL 33609, United States
• Email: support@heatgrove.com
• Phone Number: +1 813-286-0790
• Service Hours: Monday–Friday : 09:00 am–05:00 pm and Sat & Sun : Closed