Cookie Policy

1. ABOUT THIS COOKIE POLICY

This Cookie Policy (the “Policy”) explains how Heat Grove, operated by Heat Grove LLC (“we”, “us”, “our”), uses cookies and similar tracking technologies when you visit or interact with Our Website (the “Website”).

This Policy explains:

• What cookies and similar technologies are;
• The types of cookies We use;
• The purposes for which cookies are used;
• The choices available to You for managing cookie preferences.

Cookies help Us operate the Website, improve user experience, analyze Website performance, maintain security, and support marketing activities.

By using the Website, You acknowledge that cookies and similar technologies may be used as described in this Policy. Where required by applicable law, You may manage or withdraw Your cookie preferences through available cookie settings.

We may update this Cookie Policy from time to time to reflect changes in technology, business practices, or legal requirements. Any updates will become effective when published on the Website.

2. COMPANY INFORMATION AND DATA CONTROLLER DETAILS

Heat Grove LLC is responsible for managing personal information collected through cookies and similar tracking technologies used on the Website.

We determine how cookie-related information is used for purposes including Website functionality, security, analytics, advertising, and improving customer experience.

Cookie-related data may be processed through trusted third-party service providers that support Our Website operations, including analytics providers, payment services, advertising platforms, and marketing partners.

Business Information:

• Store Name: Heat Grove
• Company Name: Heat Grove LLC
• Business Address: 250 Westshore Plaza, Tampa, FL 33609, United States
• Email: support@heatgrove.com
• Phone: +1 813-286-0790

If You have questions about Our use of cookies or wish to manage Your privacy preferences, You may contact Us using the information provided above.

3. WHAT ARE COOKIES

Cookies are small text files stored on Your device, such as a computer, smartphone, or tablet, when You visit a website. Cookies allow websites to recognize Your device and remember certain information about Your preferences, activities, and interactions.

Heat Grove uses both first-party cookies and third-party cookies.

• First-party cookies: Cookies created and managed by Heat Grove to support Website functionality and customer experience.
• Third-party cookies: Cookies placed by trusted service providers, such as analytics platforms, advertising partners, payment providers, and marketing services.

Cookies may be used for purposes including:

• Maintaining shopping cart and checkout functionality;
• Remembering Website preferences;
• Improving Website performance and user experience;
• Detecting fraud and maintaining Website security;
• Analyzing Website traffic and customer interactions;
• Measuring advertising performance;
• Supporting marketing and promotional activities.

Cookies may be classified based on their duration and purpose:

• Session Cookies: Temporary cookies that are deleted when You close Your browser.
• Persistent Cookies: Cookies that remain on Your device for a specific period or until manually deleted.

In addition to cookies, We may use similar technologies, including pixels, tags, scripts, local storage, and other tracking technologies to understand Website usage, measure performance, improve services, and support advertising activities.

Where required by applicable law, non-essential tracking technologies are used only after obtaining appropriate consent.

4. WHAT TYPES OF COOKIES WE USE

Heat Grove uses different categories of cookies and similar technologies depending on their purpose. These technologies help Us operate the Website, improve functionality, analyze performance, maintain security, and support marketing activities.

4.1. Strictly Necessary Cookies

Strictly necessary cookies are required for the basic operation of the Website and cannot be disabled through Our systems.

These cookies help enable essential functions, including:

• Maintaining shopping cart functionality;
• Supporting checkout processes;
• Processing payments securely;
• Maintaining user sessions;
• Preventing fraudulent activity;
• Ensuring Website security and proper operation.

These cookies do not require consent where they are strictly necessary for providing services requested by You or operating the Website.

4.2. Functional and Security Cookies

Functional and security cookies allow the Website to provide enhanced features and improve security.

These cookies may be used to:

• Remember user preferences;
• Support Website features;
• Maintain secure payment processing;
• Detect suspicious activity or abuse;
• Protect Website systems from unauthorized access.

4.3. Analytics and Performance Cookies

Analytics cookies help Us understand how visitors use the Website and improve Website performance.

These cookies may collect information such as:

• Pages visited;
• Time spent on the Website;
• User navigation patterns;
• Interactions with Website features;
• Performance of Website pages and services.

We may use analytics services, such as Google Analytics, Microsoft Clarity, or similar tools, to analyze Website usage and improve customer experience.

4.4. Marketing and Advertising Cookies

Marketing and advertising cookies help Us measure advertising performance, understand customer interests, and provide more relevant promotional content.

These cookies may be used to:

• Measure advertising campaign performance;
• Track interactions with promotional content;
• Improve audience targeting;
• Support remarketing and advertising activities.

These cookies may be placed by Heat Grove or trusted advertising partners, including social media and advertising platforms.

4.5. Affiliate and Campaign Tracking Cookies

Affiliate and campaign tracking cookies help Us identify traffic sources, measure marketing performance, and properly attribute sales generated through advertising partners or affiliate campaigns.

These cookies may be used to:

• Track referral sources;
• Measure campaign effectiveness;
• Maintain campaign information across sessions;
• Support affiliate reporting and commission calculations.

5. THIRD-PARTY TRACKING TECHNOLOGIES

In addition to cookies placed directly by Heat Grove, We may use third-party services that place cookies or similar tracking technologies on the Website.

These third-party providers may collect information about Your interactions with the Website for purposes including:

• Website analytics;
• Advertising measurement;
• Marketing optimization;
• Fraud prevention;
• Improving customer experience.

Third-party providers process information according to their own privacy policies and terms. Heat Grove does not control how third parties use information after it has been collected by them.

Examples of third-party services We may use include:

• Google Services: Analytics and advertising measurement.
• Meta Platforms: Advertising and campaign measurement.
• TikTok: Advertising performance and audience measurement.
• Microsoft Services: Analytics and advertising tools.
• Pinterest: Advertising measurement and campaign tracking.
• Affiliate Platforms: Referral tracking and performance measurement.

You may manage or withdraw consent for non-essential third-party cookies through the cookie settings available on the Website.

6. PROFILING AND TARGETED ADVERTISING

Heat Grove may use cookies and similar tracking technologies to better understand how visitors interact with the Website and improve the relevance of Our marketing activities.

These technologies help Us:

• Analyze Website interactions and customer behavior;
• Measure the performance of advertising campaigns;
• Deliver more relevant advertisements and promotional content;
• Improve Website functionality and shopping experience;
• Understand customer preferences and trends.

Cookie-based advertising technologies may allow advertising partners to measure campaign performance and provide targeted advertising based on Website interactions.

Heat Grove does not use automated decision-making that produces legal or similarly significant effects on You. Any profiling performed through cookies is limited to improving Website functionality, analytics, and marketing relevance.

Where required by applicable privacy laws, You may manage or opt out of certain targeted advertising activities through the cookie settings available on the Website.

7. COOKIE MANAGEMENT

You have control over how cookies are used on Your device. You may accept, reject, or manage certain cookie categories through the cookie settings available on the Website.

7.1. Browser Settings

Most web browsers allow You to manage cookies through browser settings. You may choose to block, delete, or receive notifications before cookies are stored.

Please note that disabling certain cookies may affect Website functionality, including shopping cart features, checkout processes, account functions, or personalized experiences.

You can find cookie management instructions for common browsers below:

• Google Chrome: Cookie settings
• Mozilla Firefox: Cookie settings
• Microsoft Edge: Cookie settings
• Safari: Cookie settings

7.2. Advertising Cookie Choices

You may manage certain advertising preferences through industry tools, including:

• Network Advertising Initiative: https://optout.networkadvertising.org/
• Digital Advertising Alliance: https://optout.aboutads.info/

These tools allow You to manage preferences for participating advertising providers.

7.3. Withdrawal of Consent

Where We rely on Your consent to use non-essential cookies, You may withdraw or modify Your preferences at any time through the cookie settings available on the Website.

Withdrawal of consent does not affect the lawfulness of any processing performed before Your preference was changed.

7.4. Do Not Track Signals

Some browsers provide “Do Not Track” settings that allow users to request limitations on tracking activities.

Because there is currently no universal industry standard for responding to these signals, Heat Grove may not respond to all browser-based Do Not Track requests.

Where required by applicable law, We will honor recognized privacy preference signals supported by applicable regulations.

BUSINESS INFORMATION

For transparency and customer support purposes, Our business information is provided below:

• Store Name: Heat Grove
• Company Name: Heat Grove LLC
• Business Address: 250 Westshore Plaza, Tampa, FL 33609, United States
• Email: support@heatgrove.com
• Phone Number: +1 813-286-0790
• Service Hours: Monday–Friday : 09:00 am–05:00 pm and Sat & Sun : Closed